CAP Barbell 150 lb. Rubber Hex Dumbbell Set with Rack

CAP Barbell 150 lb. Rubber Hex Dumbbell Set with Rack Information

Product Reviews Post Time
Jan 08, 2010 20:02:03

Average Product Rating
1.0 of 5.0

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Usually ships in 3-4 business days

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BEWARE - pungent order not covered under warranty - UnhappyCustomer - Watertown
This is the first review I've ever been compelled to write about a product, so that should give you some idea of how unhappy we are with our purchase. We own 8 sets of CAP Rubber Coated Hex Dumbells (model SDR) ranging from 8 lbs. to 35 lbs. We purchased them because of the textured grip and shape which are great. As you might expect, this was a costly purchase. Shortly after bringing them home, we discovered the rubber compound used at the ends of the dumbells has a strong odor. We contacted the store where we had purchased the equipment and we were told the odor would dissipate. When the odor persisted and we called back three months later, the store was out of business. We contacted CAP, the manufacturer, to seek advice. Our first call was not returned. I reached a person on my second call who said she would speak with her boss about what they could do. Again, no response. On the third call, I was instructed to wash the dumbells and leave them outside to air out for a few days and that others who had similar complaints generally did not call back after doing this (so this is a problem they are aware of). We carried all eight sets up to the garage and washed and air dried as advised. Within a day of putting them back in the garage to see if the odor was gone, the garage smelled of rubber! When we called back for the last time, we were advised that the company does not deal directly with consumers. We explained that the store we purchased their product from was no longer in business, but that another store affiliated with the company who bought out the chain that sold us the equipment originally was willing to assist us in any way possible (as they had also had similar complaints). We offered to pay the incremental cost for chrome dumbells that CAP sells if we could exchange the existing dumbells we currently own (which the store was willing to facilitate). They would not do this and claim that the odor is not a defect in the product and therefore not covered under the warranty. We are now going to put an ad out to sell these (with full disclosure on the odor). I strongly caution anyone against purchasing this product, particularly if this product is going in a room that does not open to the outdoors. More broadly, I would be wary of doing business with CAP as they do not stand by their product. Cap Barbell 50 Pound Rubber Hex Dumbell Set with RackCAP Barbell 25 lb. Rubber Hex Dumbbell - SingleCAP Barbell 20 lb. Rubber Hex Dumbbell - SingleCAP Barbell 50 lb. Rubber Hex Dumbbell - SingleCAP Barbell 115 lb. Rubber Hex Dumbbell - SingleCAP Barbell 60 lb. Rubber Hex Dumbbell - SingleCAP Barbell 80 lb. Rubber Hex Dumbbell - SingleCAP Barbell 40 lb. Rubber Hex Dumbbell - SingleCAP Barbell 20 lb. Rubber Hex Dumbbell - SingleCAP Barbell 30 lb. Rubber Hex Dumbbell - Single
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